DescriptionInternal Job Posting Supervisor Essential Duties * Effectively manage resources to ensure delivery of quality customer service. * Provide guidance and support to a team of agents to ensure organizational objectives are met. * Develop career/job skills of team members. * Conduct one-on-one and group coaching sessions with team members and provide additional feedback/coaching as needed. * Communicate information effectively and in a timely manner. * Provide team performance reports to management staff. * Other duties as assigned.QualificationsQualifications * 2-3 years previous call center supervisory experience strongly preferred * Ability to work a flexible schedule. * Proficiency in computer use. * Demonstrated ability to make responsible business decisions. * Excellent verbal/written communication skills. * Ability to coach/develop others for improvement. * Demonstrated ability to set and accomplish goals and multi-task within time constraints. * Excellent problem solving and analytical skills. * Motivation to lead a team of agents to success.

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